Frequently Asked Questions
Last updated: January 2025
Find answers to common questions about Product Price Manager. If you don't see your question answered here, please contact our support team.
Getting Started
Q: How much does Product Price Manager cost?
A: Product Price Manager offers flexible pricing plans to suit stores of all sizes. We provide a free trial period so you can test the app's features before committing. For current pricing details and plan options, please check our app listing in the Shopify App Store or contact our support team for personalized pricing information.
Q: Is there a free trial?
A: Yes! We offer a free trial period that allows you to explore all the app's features without any commitment. During the trial, you can schedule price changes, test the scheduling system, and see how the app integrates with your store. No credit card required to start your trial.
Q: Can I manage multiple Shopify stores from one account?
A: Currently, Product Price Manager requires a separate installation for each Shopify store. Each store needs its own app installation and configuration. We're exploring multi-store management features for future updates, but for now, you'll need to install the app separately for each store you want to manage.
Pricing & Scheduling
Q: How does Product Price Manager work?
A: Product Price Manager allows you to schedule price changes for your Shopify products in advance. You can set specific dates and times for price updates, and the app will automatically apply these changes to your store. You can also schedule tag changes and revert prices back to their original values.
Q: Can I schedule price changes for multiple products at once?
A: Yes! You can select multiple products or use filters to apply price changes to groups of products simultaneously. This is perfect for seasonal sales, flash promotions, or bulk pricing updates across your entire catalog.
Q: What happens if I need to cancel a scheduled price change?
A: You can easily cancel or modify any scheduled price change before it's executed. Simply go to your scheduled changes section, find the change you want to cancel, and click the cancel button. The app will prevent the change from being applied to your store.
Q: Does the app work with product variants?
A: Absolutely! Product Price Manager works with all product variants. You can schedule price changes for individual variants or apply changes to all variants of a product at once. The app handles variant-specific pricing, SKUs, and inventory management seamlessly.
Q: Can I set up recurring price changes?
A: Currently, Product Price Manager focuses on one-time scheduled changes. However, you can manually schedule recurring changes by setting up multiple schedules for different dates. We're working on adding automatic recurring functionality in future updates.
Q: How accurate is the scheduling system?
A: Our scheduling system is highly accurate and runs on reliable cloud infrastructure. Changes are typically applied within minutes of the scheduled time. The app accounts for your store's timezone settings to ensure changes happen at the correct local time.
Q: Will scheduled changes affect my store's performance?
A: No, scheduled price changes won't negatively impact your store's performance. The app uses Shopify's official API to make changes efficiently. Price updates are processed in the background and won't cause any downtime or slow loading times for your customers.
Q: Can I track the history of my price changes?
A: Yes! Product Price Manager keeps a complete history of all your scheduled changes, including when they were applied, what the previous prices were, and whether they were successful. You can view this history anytime in the app's dashboard.
Q: What if a scheduled change fails to apply?
A: If a scheduled change fails to apply, you'll receive an email notification (if enabled) and the failure will be logged in your change history. Common causes include product deletion, variant changes, or temporary API issues. You can manually retry failed changes or contact support for assistance.
Q: How do I get support if I have issues?
A: You can get support through multiple channels:
- Email us at support@stackreadyapps.com
- Use the in-app support feature
- Check our documentation and guides
- Contact us through the Shopify app interface
Q: Can I schedule percentage-based price changes?
A: Yes! You can schedule both fixed amount changes (e.g., increase by $5) and percentage-based changes (e.g., increase by 20%). This is perfect for sales events where you want to apply a consistent discount percentage across multiple products or variants.
Q: What's the minimum time I can schedule changes for?
A: You can schedule changes as soon as 5 minutes from the current time. This gives you flexibility for last-minute promotions or quick price adjustments. However, we recommend scheduling changes at least 15-30 minutes in advance to ensure proper processing and to account for any potential delays.
Q: How do I revert prices back to original values?
A: Product Price Manager automatically tracks the original prices before any changes are applied. You can easily revert prices by scheduling a "rollback" change that restores the original prices. The app maintains a complete history of all price changes, making it simple to restore any previous pricing state.
Product Management
Q: Can I schedule changes for products in specific collections?
A: Yes! You can filter products by collections when scheduling changes. This allows you to easily apply price changes to entire product collections, making it perfect for seasonal collections, brand-specific sales, or category-wide promotions.
Q: Can I schedule price changes for products that are out of stock?
A: Yes, you can schedule price changes for out-of-stock products. The app will apply the price change regardless of inventory status. This is useful for preparing prices for when you restock items or for maintaining consistent pricing across your catalog.
Q: Does the app work with product variants?
A: Absolutely! Product Price Manager works with all product variants. You can schedule price changes for individual variants or apply changes to all variants of a product at once. The app handles variant-specific pricing, SKUs, and inventory management seamlessly.
Q: Can I schedule tag changes along with price changes?
A: Yes! You can schedule both price changes and tag changes simultaneously. This is perfect for seasonal promotions where you want to change prices and add tags like "sale" or "limited-time" to help customers find discounted items more easily.
Bulk Operations & Limits
Q: Can I schedule changes for thousands of products at once?
A: Yes! You can schedule changes for thousands of products simultaneously. However, very large batches may take longer to process. We recommend scheduling changes in smaller batches (500-1000 products) for better performance and easier management. The app will process all changes, but larger batches may take additional time to complete.
Q: What's the maximum number of products I can schedule changes for?
A: There's no hard limit on the number of products you can schedule changes for. However, very large batches (thousands of products) may take longer to process. We recommend scheduling changes in smaller batches for better performance and easier management.
Q: Can I schedule price changes for multiple products at once?
A: Yes! You can select multiple products or use filters to apply price changes to groups of products simultaneously. This is perfect for seasonal sales, flash promotions, or bulk pricing updates across your entire catalog.
Technical & Integration
Q: Does this work with other Shopify apps?
A: Product Price Manager is designed to work alongside other Shopify apps without conflicts. It uses Shopify's standard API to make price changes, so it's compatible with inventory management apps, analytics tools, and other pricing apps. However, if multiple apps try to change the same product's price simultaneously, the last change will take effect.
Q: Will it conflict with inventory management apps?
A: No, Product Price Manager won't conflict with inventory management apps. It only modifies product prices and tags, not inventory levels. Your inventory management apps will continue to work normally, and price changes won't affect stock tracking or low-stock alerts.
Q: Does the app work with Shopify Plus stores?
A: Absolutely! Product Price Manager is fully compatible with Shopify Plus stores and takes advantage of Shopify Plus's enhanced API limits and features. Plus stores can handle larger volumes of scheduled changes and benefit from faster processing times.
Q: What happens if Shopify's API is down when my change is scheduled?
A: If Shopify's API is temporarily unavailable when your change is scheduled, the app will automatically retry the change multiple times over the next few hours. You'll receive an email notification about the delay, and the change will be applied as soon as the API is available again. Failed changes are logged in your change history for review.
Q: Does the app work with Shopify's native discount codes?
A: Product Price Manager works independently of Shopify's discount codes. It directly changes product prices rather than applying discounts. This means your scheduled price changes will work alongside any discount codes you have set up, and customers can potentially use both together.
Notifications & Monitoring
Q: Can I get notified before changes are applied?
A: Yes! You can set up email notifications to receive alerts before scheduled changes are applied. This gives you a chance to review or cancel changes if needed. You can configure notification timing (e.g., 1 hour before, 30 minutes before) and choose which types of changes trigger notifications.
Q: How do I know if my scheduled changes are working correctly?
A: The app provides several ways to monitor your scheduled changes:
- Real-time status updates in the dashboard
- Email notifications when changes are applied (optional)
- Complete change history with timestamps
- Success/failure indicators for each scheduled change
Q: Can I track the history of my price changes?
A: Yes! Product Price Manager keeps a complete history of all your scheduled changes, including when they were applied, what the previous prices were, and whether they were successful. You can view this history anytime in the app's dashboard.
Q: What if a scheduled change fails to apply?
A: If a scheduled change fails to apply, you'll receive an email notification (if enabled) and the failure will be logged in your change history. Common causes include product deletion, variant changes, or temporary API issues. You can manually retry failed changes or contact support for assistance.
Data & Settings
Q: What if I need to schedule changes in different timezones?
A: The app uses your store's configured timezone for all scheduled changes. If you need to schedule changes for different timezones, you'll need to manually calculate the time difference. We're working on adding multi-timezone support for stores with international operations.
Q: Can I export my scheduled changes data?
A: Currently, you can view your scheduled changes and history within the app, but bulk export functionality isn't available yet. You can manually copy important information if needed. We're planning to add CSV export functionality in a future update for better data management.
Q: What happens to my scheduled changes if I uninstall the app?
A: If you uninstall the app, all pending scheduled changes will be cancelled and won't be applied to your store. However, any changes that have already been executed will remain in effect. We recommend cancelling any pending schedules before uninstalling if you want to prevent them from running.
Q: Can I cancel or modify a scheduled price change?
A: You can easily cancel or modify any scheduled price change before it's executed. Simply go to your scheduled changes section, find the change you want to cancel, and click the cancel button. The app will prevent the change from being applied to your store.
Support & Troubleshooting
Q: How do I get support if I have issues?
A: You can get support through multiple channels:
- Email us at support@stackreadyapps.com
- Use the in-app support feature
- Check our documentation and guides
- Contact us through the Shopify app interface
Still Have Questions?
If you didn't find the answer you were looking for, don't hesitate to reach out to our support team. We're here to help you make the most of Product Price Manager.